Apply online
Every adult who will live in the home applies. The fee is $85 per person and is non-refundable. Have your landlord references and proof of income ready.
For tenants
Everything for tenants, in one place
Pay rent, ask for a repair, apply for a home, find a form, from any phone, in a couple of taps. It is faster than calling, and if you would rather call, a person still answers.
Tap what you need
Pay rent
Rent is due on the first. Pay it online in a minute.
Rent is paid through Zego, from your bank account or a card, on any device. There is a four-day grace period after the first; after that a notice is served, so set it up once and let it run.
Repairs
Something not working? Tell us online.
The maintenance request form asks what is wrong, how urgent it is, and whether a technician may enter if you are out. Requests are read during office hours and go to licensed, insured technicians.
Before you send: clogged drains or toilets, all broken glass and mirrors, and dryers with a full lint trap are the tenant’s responsibility under the lease.
Looking for a home
Applying, and what we check
The qualifications
18 or older. Credit score of 650 or better. Income of three times the rent, verifiable, with six months at your employer. Three years of rental history. No evictions in five years.
Pets
Many homes allow them: 30 pounds and under, two at most, no dangerous breeds. Each pet is approved individually before it moves in. Service animals are always accepted with documentation.
Paperwork
The forms you will actually need
Moving in and moving out, here. Everything else (applying, pets, the lease itself) is on the forms page.
Moving in
- Tenant checklist Everything that must be done before your lease signing: utilities in your name, renters insurance, a copy of your license. Signing is rescheduled if anything is missing.
- Residential lease agreement The lease you will sign, so you can read it before the day. The last page carries the additional terms most questions are about. This copy is watermarked; the one you sign comes from the office.
- Property condition report Records the condition of the home when you move in. It is the document your deposit is measured against when you move out, so fill it in carefully.
- Community directory Useful numbers and services around the valley.
Before you sign
Utilities have to be in your name first
Power and water must be in your name on the day you sign the lease, or the signing is rescheduled. Gas needs an appointment booked. Which company depends on the city the home is in.
Las Vegas
- Power
- NV Energy
702-402-5555 · nvenergy.com - Gas
- Southwest Gas
877-860-6020 · swgas.com - Water
- Las Vegas Valley Water District
702-870-4194 · lvvwd.com - Trash and recycling
- Republic Services
702-735-5151 · republicservices.com
North Las Vegas
- Power
- NV Energy
702-402-5555 · nvenergy.com - Gas
- Southwest Gas
877-860-6020 · swgas.com - Water and sewer
- City of North Las Vegas
702-633-1275 · cityofnorthlasvegas.com - Trash and recycling
- Republic Services
702-735-5151 · republicservices.com
Henderson
- Power
- NV Energy
702-402-5555 · nvenergy.com - Gas
- Southwest Gas
877-860-6020 · swgas.com - Water and sewer
- City of Henderson
702-267-5900 · cityofhenderson.com - Trash and recycling
- Republic Services
702-735-5151 · republicservices.com
Internet and TV are your choice of provider. Homes in a master-planned community may have water included in the HOA. Your lease will say.
Renters insurance
Required before you sign, and worth having anyway
The owner’s insurance covers the building, not your belongings and not your liability if something goes wrong. Renters insurance does, and it costs less than most people expect. Bring the declarations page to your lease signing.
Any insurer can write it. If you want a starting point, SMART has worked with the agency below for years.
Watch instead
Videos for tenants
Moving in, utilities, insurance and moving out, explained on camera by the people you will be dealing with.
Tenants
Welcome to your new rental home
Tenants
The move-in evaluation
Tenants
Setting up your utilities
Tenants
Renters insurance
Tenants
Preparing for move-out
Questions
Asked most often by tenants
How do I pay rent?
Online, through Zego, by bank transfer or card. Zego charges its own processing fee: about $3.04 for a bank transfer and 3.60% for a card, so bank transfer is the cheaper way. Rent is due on the first of the month with a four-day grace period.
How do I request a repair?
Use the maintenance request form. It takes two minutes, and it goes straight to the office. For a genuine emergency after hours, such as water you cannot stop, call the emergency line on that page instead of waiting for the form to be read.
A drain is clogged. Is that something you fix?
Usually not at our cost. Clogged toilets, drains, sinks, showers and tubs are the tenant’s responsibility under the lease. Keep a plunger handy, and if it needs a plumber, the plumber must be licensed, bonded and insured and the bill is yours. If a plumber finds something more serious in the pipes themselves, that comes back to us and we take it from there. The same applies to dryers: clean the lint trap every load. A dryer that fails because the vent was never cleaned can be charged to you. All broken glass and mirrors are also the tenant’s responsibility under the lease.
What do I need before my lease signing?
Power and water in your name (gas too, if the home has it, with the appointment booked), renters insurance with the declarations page in hand, and a copy of your driver’s license. If any of it is missing the signing is rescheduled, so use the tenant checklist.
Do I have to have renters insurance?
Yes, before you sign. It covers your belongings and your liability; the owner’s policy does not. Any insurer will write it.
How do I give notice that I am moving out?
In writing, at least 30 days ahead, on the 30-day notice form. Rent continues until the keys are handed back. Leave the utilities on for three days after you go, take everything with you, and give us a forwarding address. Any deposit refund is mailed there within 30 days of move-out, as Nevada law requires, after the home is checked against the condition report you signed on the way in.
Who do I call to set up utilities?
It depends on the city the home is in. The utilities section of the tenants page lists power, gas, water, sewer and trash for Las Vegas, North Las Vegas and Henderson with phone numbers.
How do I reach a person?
Call (702) 750-9725, Monday thru Friday, 9 to 5. A person answers. Every member of the team has a direct extension on the about page.