Rent comes in
Due on the first, with a four-day grace period, most tenants pay online through Zego. If nothing has arrived by the fifth, a notice is served and the process runs without you having to make the call.
For owners
What to expect as a SMART owner
Your statements, repair invoices and tax documents all in one portal
Your money by ACH every month
A person on the phone who knows who you are
Tap what you need
Your owner portal
Every dollar, every invoice, any time
The portal is where your property lives on paper. Monthly statements, every repair invoice with the technician’s name on it, your year-end tax documents, and the history of the tenancy. Nothing on your statement is a mystery, because the paperwork behind it is one click away.
How the money moves
From the tenant to your bank, with a statement to match
Bills come out
Approved repairs and any charges the agreement sets out are paid from the rent and itemized. You will be contacted prior to any repairs over $500, and all costs will be detailed in your portal. No markups or mystery about your repairs.
You get paid
By ACH directly to your bank, like clockwork. Each month the exact amount on your statement arrives. No checks in the mail, no wondering.
Repairs and approvals
Small things get fixed. Big things get discussed with you.
Tenants send maintenance requests by email or the website. Routine items are sent to a licensed, insured technician we have vetted, and many we have used for years. Anything above the $500 reserve will be approved by you before a dollar is spent.
Genuine emergencies after hours (water flooding the unit, heat or air break down at night, etc.) go to our emergency phone, so they are dealt with that night. You hear from your property manager the next day, including the cost estimate that may exceed $500.
Condition of the home
Recorded going in, checked coming out
Before a tenant moves in, the condition of the home is recorded room by room with photographs, and a written Property Condition Report the tenant signs. When they leave, the home is checked against the photographic and written record. That record is what makes the deposit accounting fair, and defensible if it is ever questioned.
During the tenancy, we visit when there is a reason to (a repair, a renewal, a concern) and tell you what we found.
Watch instead
Videos for owners
Short, practical info from your property managers.
Owners
Setting up your owner portal
Questions
Asked most often by owners
What does property management cost with SMART?
SMART offers management fee programs as low as 5.0% per month (special offering) and up to 10.0% plus depending on the type of property, location, and the number of units being managed for the owner. Our most common rate for single family homes is 8.0% of rent collected per month. There are no hidden line items. The quickest way to a number is the free rental analysis: tell us about the house and you get both the rent it should earn and a management quote, usually within one business day.
What kind of properties do you manage?
Single family homes, condos and townhomes are SMART’s forte. Duplexes, fourplexes, multifamily and commercial are considered on a case-by-case basis.
How and when do I get paid?
By ACH, straight to your bank account, with a monthly statement showing every dollar in and out. You can see the same statements, repair invoices and year-end tax documents any time in your owner portal.
What happens if the tenant pays late?
Rent is due on the first of the month. There is a four-day grace period; if nothing has been paid by then, we serve the notice Nevada law requires and follow the process through. You are not the one making that phone call.
How do you screen tenants?
Every adult applicant is screened against the same published rental qualifications: a minimum credit score of 650, no evictions in the past five years, no unpaid utility collections, verifiable income of at least three times the rent, six months with the current employer, three years of verifiable rental history, and a criminal background check. Applications between 500 and 600 go to the broker for review; below 500 is declined. We want a good tenant as much as you do, because a bad one costs us both far more than an empty month.
How are repairs handled?
Tenants send requests by email, or through the website. Work goes to licensed, insured technicians we have used for years. Anything above the $500 owner reserve comes to you first for approval, and every invoice appears on your statement and in your portal. Genuine after-hours emergencies go to our emergency phone so a burst pipe is handled immediately, and you will hear from your Property Manager the next day, regardless of cost.
Do I need special insurance to rent out my house?
Yes. A standard homeowner’s policy generally does not cover a home you no longer live in; you need a landlord (rental dwelling) policy, and your agent can convert the existing one. Separately, we require every tenant to carry renters insurance and to show the declarations page before they sign the lease, so the tenant’s belongings and liability are covered on their side.
Do you inspect the property?
The condition of the home is recorded photographically in detail before a tenant moves in, and a Property Condition Report, signed by the tenant, is added to the file for comparison when the tenants move out. That record is what makes the deposit accounting fair to everyone and defensible if it is ever questioned.
Can you sell the house instead?
YES. SMART is a licensed brokerage as well as a property management company. When owners decide it’s time to sell, we offer discounted commission rates as a thank you for allowing us to manage your property.
Where in Las Vegas do you manage homes?
The whole valley: Summerlin, Henderson, North Las Vegas, Centennial Hills, the southwest and the communities in between. For more information check out the areas we serve page.
Have another house to rent out?
Tell us the address. You get what it should rent for, the reasoning, and a quote, usually within one business day.